Return & Refund Policy
At Bonjour, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not entirely happy with your order, please review our Return and Refund Policy below.
Eligibility for Returns
To be eligible for a return:
- The product must be unused, unopened, and in the same condition as received.
- The product must be returned within 3 days from the date of delivery.
- A valid proof of purchase (receipt or order number) is required.
Non-Returnable Items
Certain items are non-returnable, including:
- Opened or used cosmetic products.
- Gift cards or any other non-returnable items.
Return Process:
Initiate a Return: Contact us at [email protected] within 24 hours of delivery, providing your order number, item details, and reason for return.
- Return Approval: Our team will review your request and, if approved, provide return instructions.
- Return Shipping: Securely package the item in its original packaging. Customers are responsible for return shipping costs unless the return is due to our error.
Refund Policy
Currently, we do not offer refunds for returned items. Instead, we provide exchanges under special circumstances. To request an exchange contact us.
Cancellation Policy
You can cancel your order before it is shipped. To request a cancellation:
- Contact Us: Email our customer service at [email protected] as soon as possible after placing your order. Provide your order number and request for cancellation.
- Cancellation Approval: Our team will review your request and, if the order has not been shipped, will process the cancellation and initiate a refund to your original payment method.
Contact Us
For any queries related to returns and refunds, please contact:
Phone: 9845178341
Email: [email protected]
Website: bonjournp.com