Terms and Conditions
Welcome to Bonjour Cosmetics and Fragrances!
By accessing our website and using our services, you agree to comply with and be bound by these Terms and Conditions, along with our Privacy Policy.
If you do not agree with any part of these terms, please refrain from using our services.
We may update these Terms and Conditions periodically, and any changes will be posted on this page with an updated date.
Your continued use of our services after such modifications constitutes your acceptance of the revised terms.
By accessing our website and making purchases, you agree to the following Terms and Conditions.
Please read them carefully to ensure a smooth shopping experience.
1. Account Registration and Security
Account Creation
To access certain features of our website, you may be required to register an account.
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
If you suspect any unauthorized use of your account, please notify us immediately.
2. Product Information and Availability
Product Descriptions
We strive to provide accurate and detailed descriptions of our products, including images and specifications.
However, we cannot guarantee that all information is complete, accurate, or error-free.
If you have specific questions about a product, please contact us before making a purchase.
Pricing
All prices are listed in Nepali Rupees (NPR) and are subject to change without notice.
Prices exclude applicable taxes and shipping fees.
While we make every effort to ensure pricing accuracy, errors may occur.
In the event of a pricing error, we will notify you and offer the option to:
Proceed with the purchase at the correct price, or
Cancel the order for a full refund.
Availability
Product availability is subject to change.
If an item becomes unavailable after your order is placed, we will inform you promptly and provide options, including:
Alternative products, or
A full refund.
3. Ordering and Payment
Order Process
After placing an order, you will receive a confirmation email detailing your purchase.
This serves as an acknowledgment of your order and does not confirm acceptance.
Acceptance of your order occurs when we process and ship the items.
Payment Methods
We accept various payment options, including:
Credit/Debit Cards
Mobile Wallets
Cash on Delivery (COD)
By providing payment details, you confirm that you are authorized to use the chosen payment method.
Order Cancellation
We reserve the right to cancel orders at our discretion, especially in cases of:
Pricing errors
Stock unavailability
Suspected fraudulent activity
If we cancel your order, you will be notified and issued a full refund.
4. Shipping and Delivery
Shipping Costs
Shipping fees are calculated based on your delivery location and chosen shipping method.
The total shipping cost will be displayed at checkout before you complete your purchase. Read our shipping policy.
Processing and Delivery Times
Orders are processed within 3 business days.
Delivery times vary depending on your location and the selected shipping method.
While we strive to meet estimated delivery times, external factors (such as courier delays or public holidays) may cause delays.
International Shipping
Currently, we offer shipping services within Nepal only.
We do not provide international shipping at this time.
5. Returns and Refunds
At Bonjour, we prioritize your satisfaction with our products.
However, due to the nature of cosmetic items, we do not offer refunds.
Exchanges are considered only under special circumstances.
If you believe an exchange is warranted, please contact us directly for assistance.
For hygiene and safety reasons, certain products — including opened cosmetics, fragrances, and skincare items — are non-returnable.
For more information read our return & refund policy.
To request an exchange, please provide proof of purchase and contact us at:
📧 [email protected]
6. Customer Rights and Responsibilities
Your Rights
As a customer, you are entitled to:
Receive products as described, in good condition, and within the promised timeframe.
Return eligible products within the specified return period.
Your Responsibilities
You agree to:
Provide accurate and complete information during the ordering process.
Notify us promptly of any issues with your order.
Use our products responsibly and in accordance with any provided instructions.
7. Intellectual Property
All content on our website — including logos, text, images, and product descriptions — is owned by Bonjour Cosmetics and Fragrances and protected by intellectual property laws.
Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
8. Privacy and Data Protection
We value your privacy and are committed to protecting your personal information.
Our Privacy Policy outlines how we collect, use, and safeguard your data.
By using our services, you consent to our data practices as described in the policy.
9. Limitation of Liability
To the fullest extent permitted by law, Bonjour Cosmetics and Fragrances shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
Our total liability is limited to the amount you paid for the specific product or service in question.
10. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
📞 Phone: 9845178341
📧 Email: [email protected]
🌐 Website: www.bonjournp.com